Terms & Conditions
PLEASE ENSURE YOU READ THE TERMS & CONDITIONS BEFORE PURCHASING YOUR VOUCHER
All vouchers purchased at the Full Recommended Retail Price are valid for 3 years, all other vouchers are valid for 12 months from date of purchase unless stated otherwise. The booking must be made and the flight completed before the expiry date. All Expired vouchers are deemed null and void and cannot be redeemed after they have expired. No extensions will be given on expired vouchers. Vouchers purchased for the F-18 Simulator are only valid for the F-18 and vouchers purchased for the 737 Airliner Simulator are only valid for the 737. Please choose carefully when buying as once purchased it is non transferrable. Vouchers can be transferred to a different participant providing they bring the original voucher on the day. Vouchers are non-refundable through Jet Flight Simulator Sydney.
DAILY DEAL SITES
Vouchers purchased from Deal Company Websites are exempt from the 3 year validity as they are purchased at a Genuine Discounted rate. These include Living Social, Groupon, Scoopon etc. and the vouchers come with their own terms and conditions, which are stated on the voucher and their company website. Should you have any questions in regards to a 3rd party voucher please contact the deal site from where the voucher was purchased or for more information visit – http://www.fairtrading.nsw.gov.au/
Please be advised you will need to present your voucher either printed or via smartphone on arrival and failure to do so will result in refusal of flight. The pilot will be unable to proceed unless a 3rd party voucher is presented as they generally require a security code for redemption. Vouchers can be transferred to a different participant providing they bring the original voucher on the day.
We have a 48-hour cancellation policy and all bookings cancelled with less than 48 hours’ notice will be charged a $50.00 fee. If you are unable to attend your confirmed session time please notify us at your earliest convenience. All No Shows will be charged a fee of $50.00 although failure to contact us to cancel your booking may result in your voucher or payment being cancelled. If you wish to rebook a cancelled session time please contact us and we will do our best to provide an alternative date subject to availability.
Jet Flight is constantly upgrading and maintaining our simulators, however should your session be cut short due to a technical fault or any other concerns we will gladly reschedule and start your flight again on an alternative date for the full duration as stated on the voucher.
A Zero blood alcohol and drug level is required by all participants.
Should any person wishing to experience the F/A-18 Super Hornet Simulator suffer with a heart condition, vertigo, epilepsy or motion sickness please be advised you do so at your own risk, if you are unsure please seek medical advice. Visual stimuli and motion may result in symptoms such as nausea, headaches or trigger a seizure. Guests must be able to enter and exit the cockpit with minimal support and can accommodate people up to 198cm and 130 kg.